Informative translation; the Romanian version prevails. This English text is provided for convenience. In case of any discrepancy, the Romanian version of this page applies.
Last updated: 2 November 2026
1. Who we are
The website evostore.ro (the „Website”) is operated by:
- EVOSTORE SRL, with its registered office at Str. Mihail Sebastian nr. 62-88, sector 5, Bucharest
- CUI (tax identification number): RO19123284 · Trade Register no.: J40/16756/2006
- Phone: 0725 697 694 · E-mail: comenzi@evostore.ro
(hereinafter „EvoStore”, „we”).
2. Definitions
- Customer — any person who places an order on the Website, with or without an account.
- Consumer — a Customer who is a natural person acting for purposes outside their trade, business, craft or profession (GEO no. 34/2014, art. 2).
- Legal-entity / professional Customer — a Customer who buys for purposes related to their professional activity (including PFA, II, IF and companies).
- Order — the electronic document by which the Customer communicates the intention to buy Products from the Website.
- Contract — the distance contract concluded between EvoStore and the Customer under the conditions of section 5.
- Products — the goods presented on the Website (power tools, hand tools, accessories, spare parts etc.).
3. Acceptance of the terms
Placing an order requires ticking the box „I have read and accept the Terms and conditions and the Privacy policy”. Browsing the Website does not require acceptance of these terms; they apply to the contractual relationship.
We may amend these terms; amendments do not affect orders already placed, to which the version in force on the date the order was placed applies. The date of the last update is shown above.
4. Customer account and ordering without an account
4.1. You can order without an account (as a guest), providing the details required for delivery and invoicing.
4.2. You can create a free account. The account is activated after you confirm your e-mail address through the link you receive. The account lets you see your order history, manage your addresses and favourites, request returns and service online and write reviews.
4.3. You are responsible for keeping your password confidential. Please notify us immediately at comenzi@evostore.ro if you suspect unauthorised use of your account.
4.4. We may suspend or close an account used fraudulently or abusively, notifying the account holder.
5. Placing the order and conclusion of the contract
5.1. Order steps: (1) add the products to the cart; (2) fill in your contact, delivery and billing details (individual or company — for companies, the company details can be pre-filled from the CUI, using the ANAF public service); (3) choose the delivery method; (4) choose the payment method; (5) check the order summary, correct any errors and accept these terms; (6) press the „Order with obligation to pay” button.
5.2. After submission, you receive by e-mail confirmation that the order has been registered, with its number and summary. This confirmation is an acknowledgement of receipt of the order; until the confirmation provided for in point 5.3, the order constitutes your offer to buy.
5.3. When the contract is concluded: the contract is concluded when EvoStore confirms the order (status „Confirmed”). We check every order and contact you for confirmation; the confirmation and any subsequent status change are communicated to you by e-mail.
5.4. We may cancel an order before dispatch, informing the Customer and refunding any amount already paid, in situations such as: the product is no longer available, an obvious clerical error in the price, incomplete or false delivery details, reasonable suspicion of fraud.
5.5. The contract is concluded in Romanian. The text of these terms remains accessible on the Website, and the order confirmation is sent to you by e-mail (durable medium).
6. Prices
6.1. Prices are expressed in lei (RON) and include VAT (the standard rate in force, currently 21%). The delivery cost is not included in the product price; it is shown separately in the delivery step, before the order is sent (see the Delivery page).
6.2. The applicable price is the one displayed when the order is placed. The order total is calculated by our system, not by the browser.
6.3. In the event of an obvious clerical price error (for example, a manifestly derisory value), we will contact you before confirming the order; you can accept the correct price or cancel the order, at no cost.
7. Payment
7.1. The payment methods available for your order are shown in the „Payment” step of the checkout. We currently offer:
- Cash on delivery — you pay the courier when you receive the parcel. A cash-on-delivery fee of 5 lei (VAT included) is charged, shown separately, together with the delivery cost, before the order is sent.
Online card payment, through the payment processor PlatiOnline, is available when it appears as an option in the „Payment” step. Card details are entered only on the processor's secure page; EvoStore does not receive or store card details.
7.2. The tax invoice is issued using the details given with the order (individual or company). For companies, the invoice is also reported in the RO e-Factura system, as required by law.
8. Delivery
We deliver within Romania by courier (FAN Courier and Sameday). Costs, estimated times and conditions are described on the Delivery page. Delivery times are estimates; if we cannot deliver within 30 days at most of the conclusion of the contract (or within the agreed period), you have the right to terminate the contract and receive a full refund of the amounts paid.
The risk of loss of or damage to the products passes to the Consumer when they (or a third party designated by them, other than the courier) take physical possession of the products. Ownership passes on delivery, provided the price has been paid in full.
9. Right of withdrawal (consumers)
Consumers have the right to withdraw from the contract within 14 days of receiving the products, without giving any reason. The conditions, exceptions, how to exercise the right and the refund deadlines are detailed in the Returns policy and in the Withdrawal form (Annex no. 1 to GEO no. 34/2014), which form an integral part of these terms.
For legal-entity customers, the rules in the dedicated section of the Returns policy apply.
10. Warranty, conformity and service
Products benefit from the legal guarantee of conformity (GEO no. 140/2021) and, where applicable, from the manufacturer's commercial warranty. Details on the Warranty page.
11. Reviews and user-submitted content
Reviews are published after moderation, in accordance with the Reviews policy. By submitting a review, you grant us a non-exclusive, royalty-free licence to display it on the Website for the product concerned. We do not publish content that is illegal, abusive, promotional or that contains other people's personal data.
12. Intellectual property
The content of the Website (texts, structure, graphics, the EvoStore logo, databases) is protected by Law no. 8/1996 on copyright. Manufacturers' trade marks (Bosch, Makita, DeWalt etc.), images and technical documentation belong to their owners and are used to present the products. Systematic copying of the content, including by automated programs (scraping), without our written consent is prohibited.
13. Prohibited use
Any attempt to gain unauthorised access to accounts, data or the Website's infrastructure, to disrupt its operation or to place false orders is prohibited. We reserve the right to notify the competent authorities.
14. Liability
We make every effort to ensure that product information (descriptions, specifications, images, spare-part compatibility) is correct. Images may be for illustration only; the manufacturer's specifications prevail. If you are unsure about the compatibility of a part, contact us before ordering.
Nothing in these terms limits the rights that consumers have by law.
15. External links and WhatsApp
The Website contains a WhatsApp button („click-to-chat”). Your data reaches WhatsApp (Meta) only if you press the button and start the conversation; from that moment WhatsApp's policies also apply.
16. Force majeure
Neither party is liable for failure to perform its obligations caused by force majeure, under the conditions of the Civil Code (art. 1351).
17. Complaints and dispute resolution
17.1. You can send us any complaint at comenzi@evostore.ro, by phone on 0725 697 694 or through the contact form.
17.2. If you are not satisfied with the answer, you can contact:
- ANPC — the National Authority for Consumer Protection: anpc.ro
- ANPC – SAL (Alternative Dispute Resolution): anpc.ro/ce-este-sal
17.3. The applicable law is Romanian law. Disputes are settled amicably or, failing that, by the competent courts; consumers may also apply to the court of their place of residence.
18. Legal-entity customers
GEO no. 34/2014 and GEO no. 140/2021 do not apply to purchases made for professional purposes. The return and warranty conditions for legal entities are those set out in the dedicated sections of the Returns policy and the Warranty page.
19. Related documents
Privacy policy · Cookie policy · Returns policy and Withdrawal form · Warranty · Delivery · Reviews policy.
20. Contact
EVOSTORE SRL · Str. Mihail Sebastian nr. 62-88, sector 5, Bucharest · 0725 697 694 · comenzi@evostore.ro
