Warranty

Informative translation; the Romanian version prevails. This English text is provided for convenience. In case of any discrepancy, the Romanian version of this page applies.

Last updated: 2 November 2026

1. The legal guarantee of conformity (consumers)

Legal basis: GEO no. 140/2021 on certain aspects of contracts for the sale of goods. For contracts concluded before 28.05.2022, Law no. 449/2003 applies.

• We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years of delivery.

• A lack of conformity that becomes apparent within 1 year of delivery is presumed to have existed at the time of delivery, unless proven otherwise.

• The legal guarantee is free of charge, applies automatically and cannot be limited by contract. It does not depend on the warranty certificate or the packaging, only on proof of purchase (the invoice or the order confirmation).

2. The remedies you are entitled to

1. Bringing the product into conformity — by repair or replacement, at your choice, unless the chosen remedy is impossible or would impose disproportionate costs. The remedy is provided free of charge, within a reasonable period that may not exceed 15 calendar days from the moment you informed us and made the product available to us, without significant inconvenience to you.

2. A proportionate price reduction or termination of the contract (with a refund of the price), if: we have not carried out the repair or replacement or have refused to do so; the lack of conformity persists after the remedy; the lack of conformity is so serious that it directly justifies a price reduction or termination of the contract; or we have stated that we will not remedy it within a reasonable time.

3. Termination of the contract is not available for a minor lack of conformity.

Transport costs for the non-conforming product (including collecting and returning it) are borne by EvoStore.

3. What is not covered

The legal guarantee does not cover defects caused after delivery by: use contrary to the manufacturer's instructions, overloading, drops or impacts, unauthorised interventions, connection to an unsuitable voltage, use of incompatible accessories or consumables, or normal wear of consumable parts (for example carbon brushes, blades, discs, drill bits, chains). During the 1-year presumption period, the burden of proving these causes rests with us.

4. The commercial (manufacturer's) warranty

Some products also benefit from a commercial warranty offered by the manufacturer (for example, warranty extensions when the product is registered online). It is in addition to the legal guarantee, does not replace it, and is granted under the conditions in the manufacturer's warranty certificate or statement (duration, territory, procedure).

5. Legal-entity customers

GEO no. 140/2021 does not apply to purchases made for professional purposes. The warranty is granted under the manufacturer's conditions, set out in the warranty certificate or in the sales documents (invoice). The provisions of the Civil Code on the warranty against defects apply.

6. How to make a warranty claim

• Online: from your account → „Warranties & service” → „Request service”, or from the Service page (also without an account). You receive a ticket number and can follow the status and exchange messages with us.

• E-mail / phone: comenzi@evostore.ro · 0725 697 694.

• At our premises: Str. Mihail Sebastian nr. 62-88, sector 5, Bucharest.

Please state: the order number or invoice, the brand, model and serial number of the product, a description of the fault and, if possible, photos. We will confirm receipt and tell you how the product will be collected (by courier, at our expense, for products under the legal guarantee, or by drop-off at our premises).

7. Out-of-warranty service

For repairs outside the warranty, see the information on the Service page: we send you a quote before the repair, and the repair is carried out only with your agreement.