Informative translation; the Romanian version prevails. This English text is provided for convenience. In case of any discrepancy, the Romanian version of this page applies.
Last updated: 2 November 2026
A. Consumers (individuals) — the legal right of withdrawal
Legal basis: GEO no. 34/2014 on consumer rights in contracts concluded with traders.
1. The deadline
You have the right to withdraw from the contract within 14 days, without giving any reason and without any costs other than those described below. The period expires 14 days after the day on which you, or a third party indicated by you (other than the courier), take physical possession of the products. For an order with several products delivered separately, the period runs from receipt of the last product.
2. How to exercise your right
You inform us of your decision to withdraw by an unequivocal statement, before the period expires, in any of the following ways:
- online, from your account: My account → „My orders” → the delivered order → „Request a return” (select the products and quantities; the reason is optional; follow the status in the „Returns” section);
- by e-mail, to comenzi@evostore.ro — useful especially if you ordered without an account;
- by post or courier, to EVOSTORE SRL, Str. Mihail Sebastian nr. 62-88, sector 5, Bucharest;
- using (optionally) the Withdrawal form.
It is sufficient to send your communication before the period expires. We will confirm receipt by e-mail without delay.
3. Returning the products
- Send or hand over the products without undue delay and no later than 14 days from communicating your decision to withdraw, to: EVOSTORE SRL, Str. Mihail Sebastian nr. 62-88, sector 5, Bucharest.
- You bear the direct cost of returning the products, unless the product is non-conforming (defective) or was delivered to you in error — in that case EvoStore bears the cost.
- We recommend that you pack the products so that they are not damaged in transit, together with the accessories, manuals and any gifts received with them.
4. The refund
- We refund all amounts paid, including the cost of standard delivery (but not the additional cost of a more expensive delivery method that you expressly chose), within 14 days at most of the date on which we were informed of your decision to withdraw.
- We may withhold the refund until we have received the products back or until you have supplied evidence of having sent them back, whichever is the earliest.
- Method: we use the same payment method as for the order (for example, a refund to the card for online card payments). For orders paid cash on delivery, the refund is made by bank transfer to the IBAN account you indicate in the return request (together with the account holder's name). We do not charge any fees for the refund.
5. Condition of returned products
You may open the packaging and examine the product as you would in a shop (to establish its nature, characteristics and functioning). You are liable only for any diminished value of the product resulting from handling beyond this purpose (for example, actual use for work, signs of wear, missing accessories, damage). In that case we may deduct the diminished value from the refund, informing you and giving reasons.
6. Exceptions to the right of withdrawal (art. 16 of GEO no. 34/2014)
The right of withdrawal does not apply, among others, to:
- products made to your specifications or clearly personalised;
- sealed products which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery;
- products which, after delivery, are by their nature inseparably mixed with other items;
- sealed software that was unsealed after delivery;
- the other situations provided for in art. 16 of GEO no. 34/2014.
7. Defective or wrongly delivered products
If you received a product that is defective, damaged in transit or different from the one ordered, contact us as soon as possible (for transport damage, ideally with photos). These situations are resolved under the legal guarantee of conformity (see Warranty), at no cost to you, regardless of the withdrawal period.
8. Request status
In your account, under „Returns”, you can see the status of your request: Requested → Approved → Product received → Refunded → Closed (or Rejected, with reasons). You receive e-mail notifications when the status changes.
B. Legal-entity / professional customers
The legal right of withdrawal does not apply to purchases made for professional purposes. Products bought for professional purposes can be returned only with our prior agreement, decided case by case: contact us at comenzi@evostore.ro before sending the products. If the return is accepted, the refund is made by bank transfer to the company's account, on the basis of a credit note. Non-conforming products are handled according to the section for legal entities on the Warranty page.
C. Returns contact
E-mail: comenzi@evostore.ro · Phone: 0725 697 694 · Address: Str. Mihail Sebastian nr. 62-88, sector 5, Bucharest.
Annex — Information on exercising the right of withdrawal (model in GEO no. 34/2014, Annex no. 1, part A)
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us at EVOSTORE SRL, Str. Mihail Sebastian nr. 62-88, sector 5, Bucharest, tel. 0725 697 694, e-mail comenzi@evostore.ro, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but it is not obligatory. You can also fill in and submit the request online from your account on the website www.evostore.ro. If you use this option, we will send you an acknowledgement of receipt of such a withdrawal by e-mail without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise (for orders paid cash on delivery: bank transfer to the IBAN account you indicate); in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Please send back the goods or hand them over to us at Str. Mihail Sebastian nr. 62-88, sector 5, Bucharest, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
