Informative translation; the Romanian version prevails. This English text is provided for convenience. In case of any discrepancy, the Romanian version of this page applies.
Last updated: 2 November 2026
1. Where we deliver
We deliver throughout Romania, by courier companies: FAN Courier and Sameday. We do not currently deliver outside Romania.
You can also choose free personal collection from our shop: Str. Mihail Sebastian nr. 62-88, sector 5, Bucharest. We will notify you by e-mail when the order is ready for collection.
2. Delivery cost
The delivery cost is shown in the „Delivery” step of the checkout, before you send the order, and appears separately in the order confirmation.
| Method | Cost (VAT included) | Free delivery | Maximum parcel weight |
|---|---|---|---|
| FAN Courier | 25 lei | for orders with a product value of at least 400 lei | 3 kg |
| Sameday courier | 25 lei | for orders with a product value of at least 400 lei | 3 kg |
| Personal collection from the shop | free | — | no limit |
- Cash on delivery: a cash-on-delivery fee of 5 lei (VAT included) is added to the delivery cost. The fee also applies when delivery is free and is shown in the order total before you send the order.
- Parcels over 3 kg: courier delivery at the rates above is available for orders with a total weight of up to 3 kg. For heavier orders, please contact us at comenzi@evostore.ro or on 0725 697 694 before ordering and we will tell you the shipping cost.
3. Payment
Payment is made cash on delivery, when you receive the parcel, or, for collection from the shop, in the shop, when you collect the order (cash or card), at no extra charge. Online card payment is available when it appears as an option in the „Payment” step of the checkout. Details in the Terms and conditions, section 7.
4. Delivery time
- The estimated courier delivery time is 1–5 working days from order confirmation.
- For collection from the shop, the order is waiting for you once you receive the e-mail saying it is ready; please bring your order number with you.
- For products that are not in stock and are brought in to order, we will tell you the delivery time when we confirm the order.
- Orders placed on Saturdays, Sundays or public holidays are processed on the first working day.
- Delivery times are estimates. If we cannot deliver within the time communicated, we will let you know and you can choose between waiting or cancelling the order, with a full refund of the amounts paid. In any case, if delivery does not take place within 30 days of the conclusion of the contract (or within the additional period agreed), you may terminate the contract.
5. Tracking and receiving the parcel
- You receive an e-mail every time the order status changes. In your account, under „My orders”, you can see the order status and, when available, the AWB (tracking) number and the parcel tracking link.
- Please check the outside of the parcel on receipt; if it is visibly damaged, ask the courier to draw up a report of findings and let us know as soon as possible, ideally with photos.
6. Invoice
The invoice is issued using the details entered with the order (individual or company). For companies, the invoice is also reported through the RO e-Factura system, as required by law.
7. Contact
For questions about delivery: 0725 697 694 · comenzi@evostore.ro.
