Informative translation; the Romanian version prevails. This English text is provided for convenience. In case of any discrepancy, the Romanian version of this page applies.
Last updated: 2 November 2026
This page explains how we collect, verify, moderate and display product reviews, in accordance with Law no. 363/2007 on combating unfair commercial practices of traders towards consumers.
1. Who can write a review
- Only signed-in users with a confirmed e-mail address.
- One review per product for each account.
- A review contains a rating from 1 to 5 stars, an optional title and a text of at least 10 characters.
2. How we check whether a review comes from a buyer
When a review is submitted, the system automatically checks whether the author has a delivered EvoStore order in their account that contains that product. If so, the review is linked to that order and receives the „Verified buyer” label.
- Reviews without such an order may be published (after moderation), but without the „Verified buyer” label.
- We cannot verify purchases made as a guest (without an account) or in the physical shop, unless they are associated with the account.
- The label cannot be added manually by administrators.
3. Moderation
- All reviews are checked by our team before publication. Until then, the author sees the message „Your review is awaiting moderation”.
- We publish both positive and negative reviews. We do not reject reviews because they are negative and we do not change the text or the rating of reviews.
- We reject reviews that: contain vulgar, abusive or discriminatory language; contain personal data (phone numbers, addresses, e-mail addresses) of the author or of others; do not relate to the product concerned (for example, they relate only to delivery or the courier — these can be sent to us as a complaint); contain advertising, links or references to other traders; are obviously false, copied or submitted in bulk; infringe the rights of other people or the law.
- The author can see on the product page if their review was not published.
- We do not offer discounts, money or other benefits in exchange for reviews.
4. How we display reviews
- Each review appears only on the product it was written for.
- The author's name is shown in short form (first name and the initial of the surname, for example „Andrei M.”), together with the date.
- The average rating and the number of reviews are calculated from all published reviews of the product, without weighting. Reviews are sorted newest first.
- We do not display ratings or reviews taken from other websites or from manufacturers.
5. Reporting a review
If you believe that a published review is false or breaks these rules, write to us at comenzi@evostore.ro, with the product link; we will review it again and, if appropriate, withdraw it.
6. Your data
The processing of data related to reviews is described in the Privacy policy. You can ask for your review to be deleted at any time.
